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Support for JukeCD

How do I download and install a program?

Step 1 – Download the installation file

This is transferring the installation file from our web site onto your computer.

To begin downloading click on the Download link on the JukeBox or JukeCD page. Here’s what to expect once you click that link. After you click the Download link a small window will open and ask you, “What would you like to do with this file? or something similar. Simply click on the Save to disk or Save choice, and then click OK. Make a note, mental or otherwise, of the name of the file. You will need to know this for Step 2.

When the Save As window appears, use it to navigate to your newly created C:\Downloads folder and click Save. Watch and wait until the file has finished downloading.

Step 2 – Install your program

Now go back to Windows Explorer to the download directory. You will see the file you just downloaded listed in the right-hand side of the window. Double-click on the file to begin the installation. Just follow the prompts that come up during installation. Once it’s installed, you’ll be prompted to click Finish.

Step 3 – Run your program

To start using the program you have just installed, click on the Start menu at the bottom left of your Windows desktop. Expand the Programs menu option and click on the icon for the program.

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What is Demo Mode?

You can download, install and try any of our programs before you buy. We suggest that you do to be sure the program is what you are looking for.

All of our programs are installed in Demo Mode. Until licensed the words DEMO MODE will be superimposed over the printed title strips and title cards.

To get out of the Demo Mode you need to enter your license code. If you purchased the program on CD the license code is on the back of the CD sleeve. If you purchased the download the license code was sent to you via email.

There is no difference between the Demo Mode and the Licensed program except for the above mentioned printing limitation. If you install the program before getting a license code you will not need to download it and install it again.

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What is CDDB?

CDDB is an on-line database containing CD information. This database is maintained and offered for use by the Gracenote company.

When adding CD information you have the option of using the CDDB Disc Recognition Service to easily enter get the artist, title, and track information into your database. In order for this service to work you must be connected to the Internet.

The CDDB Disc Recogintion Service works like this:

  1. A commercial CD is placed in the CD-ROM drive of your PC and start the Add a CD process.
  2. The software generates an ID number based on the track number and track lengths which is 99.9% unique.
  3. Using the created ID number the software searches the CDDB database for a matching number.
  4. If found the CD information is brought into the program and entered into your database.

low Profile Software is not affiliated with Gracenote or CDDB.

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How do I enter my license code?

To enter your license code:

  1. On the initial screen click on the Help menu.
  2. Select the Enter License Code option in the menu.
  3. The license code entry window will open – enter your license code and click OK.

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How do I upgrade JukeCD?

There is no upgrade option for CDLite customers. If you have CDLite you will need to purchase JukeCD from the JukeCD page.

If you have an older version of JukeCDPro or JukeCD and wish to upgrade to the newest JukeCD version click on the Purchase button and go to the Upgrades page of our store:

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I reinstalled and can’t enter my license code.

When you enter your license code for the first time it is saved on your computer. Even if you reinstall the program the license code information remains on your computer.

The title of the main program will show the status of the program – either Licensed or Demo Mode. If the status is Licensed then there is no need to enter the license code again.

If you have downloaded and installed a newer version of the program you may need to purchase an upgrade.

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Can I install a program on more than one PC?

The license code that comes with your program allows the installation of the program on one PC only.

Installing the program on more than one PC violates our Purchase Policy and United States and international copyright laws.

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Difference between CD and download.

The program is the same whether it is downloaded or received on a CD. There are certain advantages to both methods.

Download advantages: CD advantages:

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What is an OLE or eOLE error?

If you are getting any OLE or eOLE errors follow these steps:

  1. Be sure the JukeCD or JukeCDPro program is not running.
  2. Open Windows Explorer and go to the C:\Windows\System folder and delete the following files: CDDBControl.dll CDDBUI.dll
  3. Reinstall JukeCD or JukeCDPro – no data will be lost and you will not need to enter your license code again.

Additional information: OLE (Object Linking and Embedding) errors have to do with Microsoft’s ability for one program to share documents with other programs. We do not use any OLE commands in our software, but the CDDB files incorporated into our software do.

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What is a Gracenote CDDB TOC error?

The TOC is the number generated by the Gracenote(CDDB) portion of the program. It is basically a long number generated based on the CD and is used to identify the CD. Typically an invalid TOC is generated by copied CDs or homemade CDs, but has occured rarely in retail CDs.

The only solution to this situation is to enter the CD information manually.

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How many track titles can I print on a title card?

JukeCD allows up to 32 tracks to be printed per CD on a title card.

Attempting to squeeze 32 tracks on to a document the size of a title card is difficult. The program does allow suppressing the printing of individual tracks, so for CDs with many titles you may want to suppress the tracks that are less popular.

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What causes an Open Socket error?

An open socket error occurs when the CDDB Disc Recognition function in JukeCD is unable to establish communications with a web site.

When this error has occurred the users were running firewall software that blocked program access to the Internet. Any firewall program may create this situation. To date we have had reports that the following firewall programs have caused this to happen: The error has been resolved by changing the firewall program’s settings. Depending on your firewall program you should be able to:
  1. Exclude JukeCD/JukeCDPro from the firewall functions
  2. Include www.cddb.com to the “allow access” list.

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What are Double Cards?

A double card is our term for a CD jukebox title card that displays the information for two (2) CDs on one title card. The purpose for these cards is to display the 100 CDs in some juke boxes that only have 50 title card holders.

There is no magic for placing a lot of text into a small area, but JukeCD does offer a variety of arrow and numbering options in an attempt to maximize the available space.

You should read the Double Card Strategies section of the Help file for our ideas about printing double cards.

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Printing on plain paper vs. preprinted, perforated sheets?

All of our programs allow you to print title strips and cards on plain paper stock or perforated sheets.

Plain paper stock considerations:

Advantages
  1. Easier alignment on the paper.
  2. Use any background image for the strips. JukeBox only
  3. Costs less.
Disadvantages
  1. Need to cut out the strips and cards by hand.
  2. Use more ink printing the title strip background. JukeBox only

Perforated sheet considerations:

Advantages
  1. Easier separation of the strips and cards.
  2. Use less ink when printing. JukeBox only
Disadvantages
  1. Initial alignment may be more complicated than plain paper.
  2. Cost more.
  3. Limited to the background image printed on the strip. JukeBox only

Both methods produce great looking title strips and cards for your jukebox.

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How can I print on the title cards from Rock-Ola?

The title cards that Rock-Ola provides can work with our software. The biggest problem with them is that there is no top margin and most printers will not print that close to the top of the paper. There is also a black vertical line running down the left-hand side of the card which reduces the space for the track information.

The Rock-Ola double title cards have a cutout for the both the top and bottom CD which restricts the ability to pair a CD with many tracks together with a CD with fewer tracks.

This information is based on the samples of the Rock-Ola cards most recently received by us.

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Can JukeCD print title cards for any CD juke box?

JukeCD lets you print title cards of any size. The program includes a printing templates for several common jukeboxes and title card sizes. If your jukebox is not included in the preset list you can easily adjust the settings to accomodate your jukebox.

The NSM jukebox that uses a split title card (two separate sheets for each CD) is the only jukebox that we are aware of for which our programs will not work.

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Title tracks overlap on title cards

If the Tracks | Word Wrapping function is on then long tracks will wrap to the next line. If there are too many tracks for a second line to appear then the second line of the long track will overlap the first line of the next track.

Possible solutions:

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DefJukeID is not valid floating point value for field JukeID

This error is indicative of there not being a default jukebox location assigned for new CDs.

To resolve this issue:
  1. Click the Tools | Preferences menu to open the Preferences screen.
  2. On the Preferences screen click on the *New CD and Graphic Defaults tab.
  3. Find the “Location” are at the top left of the New CD and Graphic Defaults under heading of New CD Defaults. There is the label “Location” – next to it will probably be blank and under the blank area the words “Click to Change”.
  4. Click on the blank area above the Click to Change label and a screen will open that will allow you to assign a default location.

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Is your software compatible with Vista/7?

Yes, the newest versions of JukeBox and JukeCD run on Vista and Windows 7 operating systems.

If you have any concerns about Vista or Windows 7 and our software we suggest you download and install the program. Use the program in Demo Mode over a period of a few days to verify the program will run on your PC.

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View JukeCD Tutorials

Click the following link to go to the JukeCD Tutorials page. View tutorials

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Can JukeCD import MP3 CDs?

No. The CDDB Disc Recognition option only works with commercial CDs.

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Why can’t I search for music on the CDDB web site?

Gracenote, the company behind the CDDB, decided to remove the music search function from their web site on September 1, 2010.

We are working on an updated version of JukeCD that will use another on-line database, but until that is out you will no longer be able to copy and paste from the CDDB web site.

The CDDB Disc Recognition function still works with the current JukeCD.

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